IT company boss describes what it’s like to be a Numerion client

If you were an accountant, would you really want a client like Troy Trewin?

Troy, who is general manager of IT support company, Lucidica, has a degree in business accounting. What’s more, just a few years ago he was working for the world’s largest accountancy firm, PricewaterhouseCoopers.

It’s fair to say Troy knows a thing or two about accounting, not least, what to look for in a good accountant.

Trustworthy and reliable

“Your accountant is your number one adviser,” he says. “They can make a big difference. You want to know that they are trustworthy and reliable. That means you’ve really got to vet them beforehand and ask them key questions, because there are some people out there who are quite slack and don’t know what they’re talking about.”

When the London based Lucidica needed a new chartered accountant, Troy was keen to find someone of the highest calibre. Following a recommendation by a client, Troy interviewed Ibrahim Aziz, Managing Partner of Numerion Associates, and promptly gave him the job.

It’s a decision he has never regretted.

Professional and accessible

“Ibrahim really cares about your business,” he says. “He is genuinely interested and like a good, trusted adviser will send you articles or pieces of information when he sees stuff that’s relevant to you. It’s a very personal service. We’re not just a number in his list of clients. “He’s also very professional and accessible. If I call his office I can usually speak to him straightaway. But if I can’t, he always calls me back. I don’t have to spend days waiting for him to respond.”

Troy also appreciates the fact that Numerion are highly proactive.

“If something happens that would impact on us, perhaps a change in tax law, Ibrahim will give us a call and say he needs to come over and have a chat. Before we switched that never used to happen.”

Expert tax advice, streamlined invoicing

Since signing up with Numerion, Troy has enjoyed the benefits of many of their services. Besides handling the annual accounts and giving expert guidance on tax, Ibrahim has helped to streamline Lucidica’s invoicing and VAT, as well as advice on life insurance for its directors.

Now Troy is looking to outsource his company’s payroll to Numerion and is considering making use of Ibrahim’s skills in finding suitable business finance.

“The quality of service and technical capabilities of our suppliers are very important to us,” he says. “In the case of Numerion we’re extremely impressed with both of those.”

Since 1999, Troy has more than proved himself as a talented entrepreneur, starting, building and running several small businesses. To date he has been involved in ventures ranging from web development, IT support and e-commerce to property development.

Now with Lucidica, he is set on a strategy of rapid growth. Despite the current economic challenges, he is planning a fourfold increase in staff over the coming year, and is working towards establishing offices around the UK.

IT department for small business

Given that Troy also has a degree in computing, it is hardly surprising that he should be running a company such as Lucidica. Known as the ‘IT department for small businesses’, Lucidica is well placed to benefit from the business world’s increasing dependence on computer systems. As a result, the company’s track record of success seems set to continue for some time to come.

Something else that seems likely to continue is Lucidica’s relationship with Numerion.

Says Troy,

“I’m a business mentor for three firms. One of the first pieces of advice I give them is – find a great accountant. And never let them go. Speaking as someone who has a degree in accounting, I regard Ibrahim as a trusted adviser. His technical work is excellent. He’s very professional and accessible. If I call his office I can usually speak to him straightaway, but if I can’t, he always calls me back within hours. He offers a very personal service. We’re not just a number in his list of clients. He genuinely cares about our business and wants us to succeed”


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